Terms and Conditions

TERMS & CONDITIONS

BIBI HA GIANG LOOP TOUR

Effective Date:

Website: bibihagianglooptour.com

Service Provider: BIBI HA GIANG LOOP TOUR COMPANY LIMITED

Hereinafter referred to as “BiBi”, “we”, “us”, or “the Company.”

By booking a tour, paying a deposit, making full payment, using our website, or participating in any service provided by BiBi, the customer is considered to have read, understood, and agreed to these Terms & Conditions.

1. SCOPE OF APPLICATION

These Terms apply to services provided or arranged by BiBi, including but not limited to:

Ha Giang Loop tours
Ha Giang – Cao Bang tours
Easy Rider tours
Self-drive tours
Car, SUV, Jeep, or other vehicle tours
Private tours
Group tours
Customized tours
Accommodation
Bus, limousine, cabin bus, and other transportation services
Entrance tickets
Border permits
Pre-tour and post-tour accommodation
Motorcycle rental or provision
Other additional services confirmed between BiBi and the customer

Some services may be provided directly by BiBi or through third-party providers such as bus companies, hotels, homestays, restaurants, transportation providers, or local service providers.

2. BOOKINGS AND CONFIRMATION

A booking is considered officially confirmed only when:

BiBi has confirmed availability; and
The customer has completed the required deposit or other confirmation method requested at the time of booking.

Communication through WhatsApp, email, social media, or the website before payment or final confirmation does not automatically guarantee availability.

BiBi may request information necessary to organize the tour, including:

Full name
Nationality
Tour date
Number of guests
Tour type
Room type
Passport information
Visa or entry stamp
Driving licence for self-driving guests
WhatsApp number
Dietary requirements
Food allergies
Health information directly relevant to participation in the tour
Other information reasonably necessary to organize the trip

Customers are responsible for ensuring that all information provided is accurate.

3. TOUR PRICES

Tour prices are based on:

Prices published on our website; or
A private quotation provided by BiBi and accepted by the customer.

Prices may vary depending on:

Booking date
Departure date
Tour type
Vehicle type
Room type
Number of guests
Private or group tour
Upgrades
Public holidays or peak periods
Special routes
Customized requirements

Once the booking has been confirmed and the final price agreed by both parties, BiBi will not change the price unless:

The customer requests additional services
The number of guests changes
The customer upgrades accommodation
The customer changes vehicle type
The customer requests changes to the itinerary
New government fees or mandatory charges are introduced outside BiBi’s reasonable control
Other additional costs are agreed with the customer

4. PAYMENT AND DEPOSIT

BiBi may require a deposit to secure a booking.

The amount of the deposit and payment method will be communicated at the time of booking.

The remaining balance may be paid:

Before the tour; or
Upon arrival in Ha Giang,

depending on the booking arrangement.

BiBi may accept one or more of the following:

5. CANCELLATION BY THE CUSTOMER

Cancellations must be communicated in writing by email, WhatsApp, or another confirmed communication channel.

Cancellation fees will be calculated according to the cancellation policy applicable at the time of booking.

Depending on the policy in effect, charges may include:

Cancellation sufficiently in advance: no cancellation fee
Cancellation close to the departure date: a percentage cancellation fee
Cancellation within 24 hours of departure or after the final cancellation deadline: up to 100% of the booking value
Failure to appear for the tour: considered a no-show and may be non-refundable

If third-party services have already been paid for and are non-refundable, including:

Bus tickets
Hotel rooms
Permits
Entrance tickets
Vehicles
Transportation
Specially booked services

BiBi may deduct the actual unrecoverable costs before refunding any remaining amount.

6. BOOKING CHANGES

Customers may request changes such as:

Changing the date
Changing the tour type
Changing from Easy Rider to self-drive
Changing from self-drive to Easy Rider
Changing room type
Adding or reducing guests
Changing vehicle type
Changing the itinerary

All changes are subject to availability and may result in additional charges.

Some amounts already paid to third-party suppliers may be non-refundable or non-transferable.

7. ITINERARIES ARE NOT ABSOLUTE GUARANTEES

Published or confirmed itineraries represent the planned route.

Ha Giang and Cao Bang are mountainous regions, and itineraries may be affected by:

Weather
Heavy rain
Landslides
Flooding
Damaged roads
Road construction
Traffic accidents
Traffic congestion
Government regulations
Border-area restrictions
Safety conditions at attractions
Guest health conditions
Vehicle issues
Other unforeseen circumstances

BiBi and the tour guide reserve the right to adjust:

Routes
Attractions
Order of stops
Stop durations
Accommodation
Activities
Departure or finishing times

where necessary for safety or reasonable operational purposes.

A safety-related itinerary change will not be considered a failure to provide the service where a reasonable alternative is provided.

8. SAFETY PRINCIPLE

BiBi’s priority is:

Safety first – itinerary second.

Easy Riders are not expected to speed or ride dangerously simply to reach more attractions.

BiBi may:

Remove an attraction
Shorten an activity
Change the route
Prohibit swimming
Avoid dangerous roads
Stop or modify part of the journey

if conditions are considered unsafe.

Guests must follow reasonable instructions from:

Tour Guides
Team Leaders
Easy Riders
BiBi staff

9. EASY RIDER SERVICES

An Easy Rider is a driver who transports the guest during the tour.

Guests are required to:

Sit correctly
Keep their feet in a safe position
Avoid movements that may unbalance the motorcycle
Not get off the motorcycle until it has stopped safely
Follow the Easy Rider’s safety instructions
Inform the rider immediately if they feel uncomfortable or unsafe

The Easy Rider may reduce speed, stop, or adjust riding conditions as necessary.

10. SELF-DRIVING

Self-driving guests are responsible for ensuring that they:

Hold the legally required licence
Meet the legal age requirements
Have suitable riding experience
Understand that mountain riding carries greater risks than ordinary road riding

Guests must comply with Vietnamese law.

BiBi cannot guarantee that a licence presented by a guest will be accepted by Vietnamese authorities if it does not meet current legal requirements.

If a guest is:

Stopped by police
Fined
Subject to vehicle detention
Penalized because of licence issues
Penalized for a traffic violation

the guest is responsible for their own violation unless the issue results directly from BiBi’s fault.

11. CHANGING FROM SELF-DRIVE TO EASY RIDER OR JEEP

Guests should choose their preferred riding arrangement before the tour begins.

Changing vehicles or riding arrangements during the tour may not always be immediately possible.

If a guest is unable to continue self-driving:

BiBi will try to provide a suitable solution
A motorcycle return fee may apply
Additional Easy Rider, Jeep, car, or transport costs may apply
Availability depends on vehicles and staff at the time

Any additional costs should be communicated before the service is provided, except in emergencies.

12. MOTORCYCLES

BiBi is responsible for providing motorcycles in a condition suitable for operation.

Self-driving guests should inspect the motorcycle before accepting it, including:

Brakes
Throttle
Lights
Tyres
Horn
Mirrors
Basic operating components

Any abnormal condition should be reported immediately.

Continuing to use a motorcycle after noticing an issue without informing BiBi may affect the assessment of responsibility.

13. HELMETS AND PROTECTIVE EQUIPMENT

BiBi provides helmets and protective equipment depending on the tour package.

Equipment may include:

Standard helmets
High-quality helmets
Knee protection
Elbow protection
Rain ponchos
Other protective equipment

Guests choosing certain high-quality helmets may be required to sign an equipment-care acknowledgement.

Guests are encouraged to inspect and record the condition of the equipment before accepting it.

If equipment is:

Lost
Dropped
Broken
Damaged
Significantly scratched due to negligence

BiBi may request reasonable compensation according to the applicable equipment policy.

For certain helmets, compensation for dropping or scratching caused by negligence may be 500,000 VND per helmet.

For loss or serious damage, compensation may be based on the actual replacement value.

14. WEATHER CONDITIONS

Tours are not automatically cancelled because of:

Light rain
Short periods of rain
Cloudy weather
Cold temperatures
A forecast indicating possible rain

The itinerary may be modified or cancelled when there is:

An official severe-weather warning
Serious landslide risk
Flooding
Road closure
A significant safety risk
An instruction from local authorities

The final decision regarding whether a specific road or activity is safe rests with BiBi’s operational team based on actual local conditions.

15. SWIMMING AT WATERFALLS, RIVERS, AND NATURAL POOLS

Swimming activities are only permitted when conditions are considered safe.

Guests must follow local safety instructions.

BiBi may advise against or prohibit swimming where there is:

High water
Strong current
Heavy rainfall
Slippery rocks
Poor water visibility
A safety warning
Any other unsafe condition identified by the guide

The fact that swimming is listed in an itinerary does not guarantee that swimming will always be possible.

16. TREKKING, SKY PATH, WHITE CLIFF, AND WALKING ROUTES

Certain activities may involve:

Walking
Uphill hiking
Rocky paths
Narrow routes
Natural terrain

Guests are responsible for considering their own physical ability.

BiBi may refuse or modify an activity where there is a reasonable concern regarding safety.

17. TRAVEL INSURANCE

Unless specifically stated in the booking, personal travel insurance is not included in the tour price.

Guests are strongly recommended to purchase appropriate insurance covering:

Motorcycle travel
Riding as a passenger
Self-driving
Outdoor activities
Medical treatment
Accidents
Medical evacuation
Trip cancellation or interruption

Guests are responsible for understanding the conditions and exclusions of their own insurance policy.

18. HEALTH CONDITIONS

Guests should inform BiBi in advance of any condition that may significantly affect participation in the tour, including:

Mobility limitations
Recent surgery
Severe allergies
Medical conditions requiring emergency medication
Conditions making extended motorcycle travel unsuitable

BiBi may decline or modify a specific activity where there is a reasonable concern that participation would be unsafe.

19. FOOD ALLERGIES AND DIETARY REQUIREMENTS

BiBi will make reasonable efforts to assist with:

Vegetarian meals
Vegan meals
No-pork requirements
Food allergies
Other dietary requirements

However, many meals are prepared at local restaurants and homestays, and BiBi cannot guarantee a completely allergen-free environment or prevent all cross-contamination.

Guests with serious allergies must:

Inform BiBi in advance
Carry any necessary medication
Manage their own emergency medication
Communicate clearly with the guide

20. ALCOHOL AND INTOXICATING SUBSTANCES

Easy Riders are not permitted to consume alcohol while responsible for riding guests.

Self-driving guests must not operate a motorcycle after consuming alcohol or any substance that impairs their ability to ride safely.

BiBi may prevent a guest from continuing to self-drive if there is a reasonable belief that the guest is not fit to ride safely.

21. CUSTOMER CONDUCT

Guests are expected to treat the following with respect:

Staff
Easy Riders
Guides
Local communities
Other guests

The following behaviour is not acceptable:

Violence
Threats
Harassment
Discrimination
Sexual harassment
Property damage
Behaviour that creates a serious safety risk

In serious cases, BiBi may terminate services to the guest in accordance with applicable law and the seriousness of the conduct.

22. RESPECT FOR LOCAL CULTURE

Guests are encouraged to:

Ask permission before photographing local people
Respect religious and spiritual spaces
Avoid entering private areas without permission
Avoid disturbing local communities
Avoid giving money or gifts to children in a way that encourages begging from tourists

23. ACCOMMODATION

Accommodation depends on the package selected and may include:

Dormitories
Homestays
Private rooms
Hotels
Local guesthouses

Images on the website are for reference and the exact room may vary.

Facilities in mountainous areas may differ from those available in major cities.

BiBi may substitute accommodation with a reasonably equivalent alternative if the planned property:

Is fully booked
Closes
Experiences an operational issue
Becomes unsafe
Is affected by circumstances beyond reasonable control

24. LUGGAGE

Guests are advised to bring only small luggage on motorcycle tours.

Large luggage may be stored at a location arranged by BiBi where this service is available.

Guests should not leave:

Large amounts of cash
Jewellery
Passports
Expensive electronics
Other high-value items

inside unattended luggage.

BiBi is not responsible for loss beyond the extent required by applicable law.

25. BUS SERVICES AND THIRD-PARTY TRANSPORTATION

BiBi may assist customers in arranging routes such as:

Hanoi → Ha Giang
Ninh Binh → Ha Giang
Sapa → Ha Giang
Ha Giang → Hanoi
Ha Giang → Ninh Binh
Cao Bang → Hanoi
Other routes

Bus and transportation companies operate independently.

Departure and arrival times may change because of:

Traffic
Weather
Police checks
Passenger collection
Road conditions

BiBi will reasonably assist guests where problems arise, but cannot guarantee the exact arrival time of an independently operated transport service.

26. FLIGHTS AND ONWARD TRAVEL

Guests should avoid booking:

International flights
Important train connections
Events that cannot be missed

too close to the scheduled end of the tour or the estimated arrival time of a bus.

BiBi is not responsible for missed onward connections caused by delays outside the Company’s reasonable control.

27. BORDER PERMITS

Some areas in Ha Giang or Cao Bang may require a border permit.

Permit fees may:

Be included in the package; or
Be charged separately,

depending on the selected tour.

Guests are responsible for providing passport and immigration information in sufficient time for BiBi to assist with the permit application.

If the necessary documents are not provided, BiBi may be unable to obtain the permit and may need to adjust the itinerary.

28. ENTRANCE FEES AND OPTIONAL ACTIVITIES

Services such as:

Nho Que River boat trips
Bamboo rafting
Cave visits
Waterfalls
Attractions
Local activities

are included only when expressly stated in the relevant tour package.

Activities marked as “optional” are not automatically included in the tour price.

29. LOST PROPERTY

If a guest leaves property behind, BiBi will make reasonable efforts to help locate it.

If an item is found, the guest is responsible for reasonable costs associated with:

Packaging
Postal services
Courier services
Transportation

BiBi cannot guarantee that lost property will be recovered.

30. PHOTOS AND VIDEOS

During the tour, Guides or Easy Riders may take photos or videos to share with guests through a WhatsApp group.

The use of guest images for advertising, social media, or commercial purposes should be subject to appropriate consent and BiBi’s privacy policy.

Guests may request that their image not be used for promotional purposes.

31. WHATSAPP GROUPS

BiBi may ask guests for permission to create or join a tour WhatsApp group for:

Communication
Sharing photos and videos
Tour updates
Important information

Participation is voluntary.

Guests should understand that their phone number and account name may be visible to other participants in the group.

32. REVIEWS AND FEEDBACK

After the tour, BiBi may provide a link allowing guests to voluntarily leave a review.

BiBi does not require guests to:

Leave a positive review
Give five stars
Use specific wording

Feedback should reflect the guest’s genuine experience.

33. COMPLAINTS

If a problem occurs during the tour, guests are encouraged to immediately inform:

Their Easy Rider
The Guide
The Team Leader
BiBi’s office

Reporting a problem promptly allows BiBi an opportunity to resolve the issue while the tour is still taking place.

After the tour, complaints may be submitted in writing together with:

Booking information
Tour date
Details of the issue
Photos or videos where relevant
The requested resolution

BiBi will review complaints in good faith and based on the available evidence.

34. REFUNDS

Any refund will be determined based on:

The applicable cancellation policy
Services already used
Costs already incurred
Non-refundable third-party costs
The responsibility of each party

A customer is not automatically entitled to a refund simply because:

They change their travel plans
They do not like the weather
They voluntarily choose not to use part of the service
They arrive late
They do not have the legally required licence after booking a self-drive tour

Mandatory consumer rights under Vietnamese law remain unaffected.

35. FORCE MAJEURE

BiBi is not responsible for failure to provide services as originally planned where caused by circumstances beyond its reasonable control, including:

Natural disasters
Storms
Flooding
Landslides
Earthquakes
Epidemics or pandemics
War
Civil unrest
Major strikes
Road closures
Government decisions
Security incidents
Other force majeure events recognized by applicable law

In such circumstances, BiBi will make reasonable efforts to:

Adjust the tour
Reschedule services
Offer alternative services
Refund unused amounts where appropriate and recoverable

36. LIMITATION OF LIABILITY

BiBi remains responsible for its services to the extent required by applicable law.

Nothing in these Terms is intended to exclude liability where such exclusion is prohibited by law.

BiBi will not be responsible for loss or damage caused entirely by:

The customer’s violation of law
Failure to follow safety instructions
Leaving the group without authorization
Participating in activities outside the agreed program
Incorrect information provided by the customer
Failure to take reasonable care of personal belongings
Force majeure events

37. THIRD-PARTY SERVICE PROVIDERS

Where BiBi assists in arranging services provided by an independent third party, the service may also be subject to:

The carrier’s terms
Hotel policies
Bus company regulations
Supplier terms

BiBi will provide reasonable assistance if problems arise but does not automatically assume responsibility for the independent actions of third-party providers except where required by law.

38. RIGHT TO REFUSE OR TERMINATE SERVICE

BiBi may refuse or discontinue a service where a guest:

Creates a serious safety risk
Behaves violently
Harasses staff or other guests
Intentionally violates the law
Attempts to ride while intoxicated
Repeatedly refuses to follow safety instructions

Any action taken will be proportionate to the seriousness of the situation.

39. PRIVACY

BiBi collects personal information only as reasonably necessary for:

Booking administration
Tour operations
Border permits
Communication
Transportation
Accounting
Legal obligations
Customer support

Personal information will not be sold to third parties.

Certain information may need to be shared with:

Transportation providers
Hotels
Government authorities
Necessary service providers

only to the extent required to provide the requested service or comply with legal obligations.

40. INTELLECTUAL PROPERTY

Content owned by BiBi, including:

Logos
BiBi-owned photographs
Website content
Designs
Documents
Proprietary itineraries
Videos

may not be copied or commercially exploited without authorization.

41. WEBSITE AND TECHNICAL ERRORS

BiBi makes reasonable efforts to ensure that information on its website is accurate.

However, the website may occasionally contain:

Display errors
Pricing errors
Technical errors
Outdated information
Payment-system errors

Where there is an obvious error, BiBi will contact the customer to clarify or reconfirm the booking before providing the affected service.

42. LANGUAGE

These Terms may be provided in:

Vietnamese
English
Other languages

If there is a difference in interpretation between translations, the Vietnamese version may take precedence to the extent permitted by Vietnamese law.

43. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms & Conditions are governed by the laws of Vietnam.

Any dispute should first be addressed through:

Good-faith communication
Negotiation
Mediation where appropriate

If the dispute cannot be resolved amicably, it may be submitted to the competent authority or court in accordance with Vietnamese law.

44. CONSUMER RIGHTS

Nothing in these Terms is intended to remove or restrict any mandatory rights granted to customers under Vietnamese consumer protection law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

45. CHANGES TO THESE TERMS

BiBi may update these Terms & Conditions when necessary.

The version normally applicable to a booking will be the version in effect when the booking is confirmed, except where:

A change is required by law; or
The customer and BiBi agree otherwise.

The latest update date should be displayed on the website.

46. CUSTOMER ACKNOWLEDGEMENT

By booking a tour with BiBi, the customer confirms that they:

Have read these Terms & Conditions
Understand the nature of motorcycle travel
Understand that mountain travel involves natural risks
Agree to follow safety instructions
Have provided accurate information
Understand the booking and cancellation conditions
Accept reasonable itinerary changes made for safety reasons
Understand their responsibility to obtain appropriate insurance where necessary

BIBI SAFETY COMMITMENT

At BiBi Ha Giang Loop Tour, visiting every attraction is never more important than bringing our guests back safely.

We would rather slow down, change the route, or remove an attraction than compromise guest safety simply to follow an itinerary.

Ha giang loop

Ha giang loop extend

Cao Bang Loop